Our team constantly monitors TicketDog throughout each work day. One of our staff
members will answer your submitted ticket within a few hours, except during holiday
or off-business hours. Because we want to make sure all of your concerns or
questions are addressed, we will follow-up with you on your job ticket through
TicketDog as necessary.
Quality
Your tech needs are being met by our team of professionals, who go the extra mile to
provide you with the best resolutions to your requests. We value your support and in
turn, want to provide you with the best support possible. Along with the quality of
our work, we also value the quality and accessibility of TicketDog.
... More
Quality
Your tech needs are being met by our team of professionals, who go the extra
mile to
provide you with the best resolutions to your requests. We value your
support and in
turn, want to provide you with the best support possible. Along with the
quality of
our work, we also value the quality and accessibility of TicketDog.
TicketDog can be
accessed through any computing device, including your cell phone and iPad.
This
allows for a seamless transition between devices when you are in need of
submitting
a ticket.
Reliability
SBSTech is committed to making sure your problems and requests are handled in a
manner that satisfies your needs. You can rely on us to keep you in the loop
regarding your requests and you can rest assured that you will be receiving the best
advice. Please keep in mind that your tickets will also be recorded in TicketDog and
will remain available whenever you need to refer to them.
... More
Reliability
SBSTech is committed to making sure your problems and requests are handled
in a
manner that satisfies your needs. You can rely on us to keep you in the loop
regarding your requests and you can rest assured that you will be receiving
the best
advice. Please keep in mind that your tickets will also be recorded in
TicketDog and
will remain available whenever you need to refer to them. This is beneficial
because
it allows us to reference back to how your request was dealt with in the
past, so we
are able to continue improving our solutions for you in the future.
What is TicketDog?
TicketDog is the ticketing system created by the SBSTech Application
Development Team and used by SBSTech for its services since 2002. Twenty-one
SBSTech support members work within TicketDog every work day. Each job
ticket coming from TicketDog, no matter whether it is a computer support,
networking, website, media, research, video production, or anything else,
will be assigned to a tech who has the best expertise and closest location
to you. Our teamwork culture ensures that every job request from you is well
taken care of. The problems and issues will be solved quickly. If not, our
technicians will route you to the best resources that we know of.
S.C.O.R.E. Support Values
What People Say About Us?
SHARING
Share knowledge and skills with customers
COURTESY
Treat every customer like VIP
OWNERSHIP
Take ownership of the work supporting customers
RESPONSIVENESS
Respond to customers' requests promptly
EDUCATION
Learn customers' computing needs and habits
Anthony was great. It ended up being a minor issue and he was very helpful and prepared, even bringing equipment to test the system that I didn't know we'd need.
01/23/2017
Great service as usual
01/14/2017
Nope, everything is awesome.
10/23/2016
SBS Tech service is already efficient, always responding to requests promptly, resolving the issue and all this in a friendly manner.
10/17/2016
Team Behind TicketDog
Office Management & Purchasing
Edward Xia
Director, Information Technologies
Application Development Services
Ashwini Rajashekar
Information Architect
Shawn Tan
Application System Analyst/Developer
Computer Services
Young-Gie Min
Assistant Director, Information Technologies
Jacob Athey
IT Support Analyst
Kirk Notarianni
IT Support Analyst
Deborah Petrich
IT Support Analyst, Principal
David Rodriguez
IT Support Analyst
Gerald Skelton
IT Support Analyst
David Thompsen
IT Support Analyst
Research & Infrastructure Services
Vanessa Garrison
Manager, Research and Infrastructure
David Fletcher
IT Support Analyst, Senior
Michael Geary
IT Support Analyst
Tawny Lochner
Geographic Information Systems Analyst